- A deposit the brokerage is to hold must go into its real estate trust account within five business days of receipt.
- When a deal fails, the brokerage should release the deposit only under a release signed by all parties to the Agreement or under a court direction.
- RECO's deposit insurance does not apply where the buyer and seller simply cannot agree on who gets the deposit.
A home purchase has collapsed, and now the buyer and the seller both think the deposit is theirs. Meanwhile the money is sitting somewhere you cannot touch, and nobody seems able to say when it will move.
This article explains where the deposit is kept, who can release it, and what happens when the two sides disagree. Whether a deposit is returned or forfeited depends heavily on the wording of your Agreement of Purchase and Sale and the facts of how the deal ended, so a lawyer should read your documents before you take a firm position.
Where the deposit is held
Where your deposit is held depends on the terms of your Agreement of Purchase and Sale, so check what yours says. Every brokerage must keep a trust account in Ontario, deposit all money it holds in trust for others into that account, keep it separate from its own money, and pay it out only according to the terms of the trust.
A deposit that the brokerage is to hold under the Agreement must be put into that brokerage's real estate trust account within five business days of receipt. The money is not the seller's yet, and it is not simply the buyer's either. It is held for whoever ends up entitled to it.
Returned or forfeited: what decides it
There is no single rule that says a deposit is always returned or always lost. The answer depends on why the deal failed and what the Agreement says about it. Common questions include whether a condition was properly fulfilled or waived, whether a party missed a deadline, and whether one side refused to close.
Conditions matter in particular. A conditional offer does not bind the seller and the buyer until every condition has been fulfilled or waived. If a condition was never satisfied or waived, the deal may have ended in a different way than if a firm deal was broken. Exact dates, notice requirements and wording are worth checking line by line.
- Read the conditions clause and any amendments or waivers you signed.
- Check the dates and times for each condition, and how notice had to be given.
- Look at what the Agreement says about the deposit if the deal does not close.
- Keep every email, text and document showing what each side did and when.
How the deposit is actually released
Even if you are sure the deposit is yours, the brokerage cannot simply hand it over on your say-so. When a deal fails, the brokerage should release the deposit only under a release or direction signed by all parties to the Agreement, or under a court direction.
| Situation | How the deposit moves |
|---|---|
| Buyer and seller agree on who gets it | A release or direction signed by all parties to the Agreement |
| They cannot agree | Held until they sign a release or a court gives a direction |
| Brokerage theft, fraud, insolvency or misappropriation | RECO consumer deposit insurance may apply |
When you cannot agree
If both sides refuse to sign, the deposit generally stays in trust. This can feel unfair, but it protects both parties. Eventually the dispute is resolved by agreement, or by a court direction.
RECO's consumer deposit insurance covers deposits held in a brokerage's real estate trust account against events such as brokerage theft, fraud, insolvency or misappropriation. It pays up to $200,000 per claim and up to $4 million for all claims arising from a single event, at no cost to consumers. It is not a way to settle a disagreement: it does not apply where a deal has failed and the buyer and seller simply cannot agree on who gets the deposit.
If the other side is claiming more than the deposit, the dispute can go beyond the deposit itself. A court that can order specific performance may award damages in addition to, or instead of, specific performance. Whether that is realistic in your case is a question for a lawyer.
Unclaimed deposits and what to do next
Trust money that goes unclaimed in a brokerage trust account for more than two years must be paid to RECO. This includes money where it is unclear who is entitled to it, and the brokerage must first make reasonable efforts to find the person entitled. A brokerage does not have to send RECO unclaimed trust money totalling less than $25.00, although it may choose to. A stalled dispute should not be left to drift.
- Collect the Agreement, all amendments, waivers and notices.
- Write down the timeline of how and when the deal ended.
- Ask the brokerage to confirm in writing that the deposit is in its trust account.
- Do not sign a release until you understand what it gives up.
- Speak to a real estate lawyer before you send a demand or refuse a release.
Frequently asked questions
How long does the brokerage have to put the deposit in trust?
A deposit that the brokerage is to hold under the Agreement must go into its real estate trust account within five business days of receipt. If you are unsure whether it was deposited, ask the brokerage to confirm in writing.
Can the brokerage just give the deposit back to the buyer?
Not on request alone. When a deal fails, the brokerage should release the deposit only under a release or direction signed by all parties to the Agreement, or under a court direction.
Does RECO deposit insurance cover a deposit dispute?
No. It does not apply where a deal has failed and the buyer and seller simply cannot agree on who gets the deposit. It covers events such as brokerage theft, fraud, insolvency or misappropriation.
What happens if nobody claims the deposit?
Trust money unclaimed for more than two years must be paid to RECO, after the brokerage makes reasonable efforts to find the person entitled. Amounts totalling less than $25.00 do not have to be sent.
Sources
- RECO – conditional offer on buyer selling existing home — reco.on.ca
- Trust in Real Estate Services Act, 2002 (e-Laws) — Ontario e-Laws
- RECO – Failed Agreements of Purchase and Sale — reco.on.ca
- RECO – Consumer deposit insurance — reco.on.ca
- RECO Bulletin 8.1 – Unclaimed money in the real estate trust account — reco.on.ca
- Courts of Justice Act (e-Laws) — Ontario e-Laws
Links go to official government, court and regulator pages. The law changes — confirm you are reading the current version.
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